HERO GEAR LLC

May God bless and keep our airmen, soldiers, sailors, marines.... our heroes, our friends.

 

Our business days are Monday to Thursday.  Visit our Customer Service Page for details.

 

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Home
Childrens Military Flightsuits
Home is where the ...sends us
Bookmarks with Aircraft
Michael Garman Statues
3D Aircraft ORNAMENTS
Michael Garman Ornaments
Airplane Flag Magnet Ornaments
3D Aircraft Replica w/Ribbon
Pewter Aircraft Key Chains
Military Aircraft Magnets
Aircraft Zipper & Bag Pulls
Aircraft Pencil Sharpeners
Pewter Aircraft Letter Openers
Ceiling Fan Pulls
Aircraft Wine Corks
Crystal Bottle Stoppers
Military Aircraft Wine Charms
Military Aircraft Shot Glasses
Travel Mugs, Tankards and Bar
Decanter Sets
For Whiskey, Wine, and Flutes
Steel Flasks and Zippos
Airplane Cookie Cutters
Helicopter Cookie Cutters
Swarovski Aircraft and Word Pins
Airplane Belly Rings
NEW!! Military Aircraft Jewelry
Airplane and Wings Jewelry-Sterling Silver
Helicopter Jewelry-Sterling Silver
Airplane Jewelry - Electroplated
3D Aircraft Lapel Pins Tie Tacks
Pilot Wings Men's Jewelry
Rear View Mirror Hanger
Military Money Clips
Photo Albums
Crystal Paperweight with Airplane
Wood Jewelry Utility Boxes
Crystal Boxes & Candy Jars
Vinyl Aircraft Decals
Cool Aircraft License Plate Frame
Heart Freedom Plaques
Baby Gifts
Squadron Fundraising
Shipping & Customer Service

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For squadron fundraising information, please visit our "Squadron Fundraising" page.


HOW TO CONTACT US

WEBSITE and ORDER INQUIRIES:
For fastest reply....
Email:  info@herogear.us 

BUSINESS DAYS:  Monday - Thursday, 10:00am - 5:00pm EST
We observe all National, Federal, and State Holidays.  Friday is not a business day for us so do not count it when estimating processing time of your order.  

FUNDRAISING INQUIRIES:
Email:  val@herogear.us

PAYMENT OPTIONS

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Your credit card number is collected on a SSL secure server, which you will automatically be directed to when you reach that page on our web site. We accept Visa, MasterCard, American Express, and Discover credit cards.  WE DO NOT ACCEPT DEBIT CARDS.  If you would like to pay by paper check or money order, submit your order from the shopping cart, and we will e-mail payment instructions.
We are a U.S. company.  We cannot accept credit cards with addresses outside of the United States, unless it is a U.S. military APO/FPO box.  

INTERNATIONAL ORDERS ARE AVAILABLE TO SOME INTERNATIONAL ADDRESSES:  If you are an INTERNATIONAL customer, please PLACE YOUR ORDER ONLINE AND CHOOSE MONEY ORDER.  The auto-reply email you will receive after you place your order does not apply to international addresses.  EMAIL US FOR INSTRUCTIONS AND YOUR SHIPPING CHARGE.  If you choose CREDIT CARD for payment, we cannot process your order.  When you have selected Money Order for payment, you will automatically receive an email order confirmation shortly after you place your order; however, we will email you again with instructions and a specific quote for shipping to your international address.  For fastest international shipping, Western Union is an option for payment.  

RETURN POLICY

We sincerely want you to be happy with your purchase, so we will gladly accept returns or exchanges for stock items that are returned to us within 30 days of ship date.  We will refund the item's price (does not include shipping).  If you wish to exchange your stock items, the cost of shipping of exchanged items must be paid for in advance.  We DO NOT accept returns nor exchanges of 14kt gold jewelry, personalized, or crested items or items that have been worn and washed, unless they are defective.

SHIPPING

We do our best to process and assemble orders with only stock items in 3 to 5 business days.  Don't forget that there is transit time between our warehouse and your shipping address in addition to order processing time.  Do not count Friday, Saturday, Sunday and holidays or closures as business days when estimating processing time for your order.  For UPS and USPS mail, transit time is usually 2 to 5 business days within the continental United States.  Orders placed online will receive priority over orders placed by phone.  Our warehouse is located in Nevada; however, we do not have a facility for in store shopping.  Items with crests are not stock items and require 5 to 7 days for assembly and curing.  There are also various personalized and special order items that require extra processing time.  This is indicated on the product pages.  

If you order a mixture of stock items and items that take additional time for production, the entire order will be shipped to you when all items in your order have completed production.  If you prefer to ship separately be sure to place the orders separately.  Stock items in one order and custom crested/personalized items in a separate order.  This will ensure your stock items are not held until your custom items are ready.  Orders with customer authorized backorders will be shipped when all items are available in one package.  If you prefer shipping separately, let us know and we will quote an additional shipping charge whenever applicable.  

We ship to APO and FPO addresses by USPS first class or priority mail.  Expedited shipping is not available to these addresses.  Shipping to Alaska and Hawaii will be by USPS mail, UPS, or Fedex.  The rate for shipping is the same as CONUS shipping, with the exception of heavier items due to the special handling needed to ship by air.  We will quote a shipping price by email after we receive your order - separate from the automatic email you will receive with the standard shipping charge.  Your order will not be processed if it includes these items without confirmation by email of the additional shipping charge.  These items are shipped by UPS ground in the CONUS.

INTERNATIONAL:  WE DO NOT SHIP TO ADDRESSES OUTSIDE OF THE UNITED STATES unless payment is made in advance through Western Union, or we receive a Bank Certified Check or Money Order.  We cannot accept credit cards with billing addresses outside of the United States, unless it is a U.S. military APO/FPO box.  We do not ship to all international addresses so follow the instructions above and we will email you if we can ship to your address.  See payment options above for instructions on placing an international order.

STANDARD shipping is USPS first class (13 oz or less), USPS priority mail (over 13 oz), or UPS ground at our discretion.  For expedited shipping, see instructions below.  We may or may not be able to expedite your order.  This is done on a case by case basis.  Custom items with crests cannot be shipped same day.

EXPEDITED SHIPPING is not always available.  See instructions below.  

SHIPPING AND HANDLING PRICES (one shipment to one address in the continental United States and APO/FPO Boxes):
If you order a mixture of stock items and items that take additional time for production, the entire order will be shipped to you when all items in your order have completed production.  If you prefer to ship separately be sure to place the orders separately.  Stock items in one order and custom crested/personalized items in a separate order.  This will ensure your stock items are not held until your custom items are ready.  Orders with customer authorized backorders will be shipped when all items are available in one package.  If you prefer shipping separately, let us know and we will quote an additional shipping charge whenever applicable.  Friday is not a business day for us so do not count it when estimating your order's processing time.

Orders up to $25.00 $5.95
$25.01 to $50.00 $7.95
$50.01 to $75.00 $9.95
$75.01 to 100.00 $12.95
$100.01 to 125.00 $15.95
$125.01 to $150.00 $18.95
$150.01 to $200.00 $21.95
$200.01 to $250.00 $24.95
$250.01 to $300.00 $27.95
Orders over $300.00 We will quote a shipping charge before sending your order.
Expedited shipping/handling

 

Expedited shipping is available on a case by case basis and must be arranged online for fast communication with the warehouse, not by phone.

Minimum price $32.95 (very small and lightweight 2 day or overnight orders). Please do not request a quote if you are not willing to pay at least $32.95 for expedited shipping.  Orders over 8 ozs will cost more.
Place your order online (your credit card will not be charged until the quote is authorized by you by email), CHOOSE QUOTE EXPEDITED SHIPPING which will show $32.95  in the shopping cart.  Type into the message box that you need a quote for expedited shipping along with the date you need to receive your order.  Provide your credit card online (it will not be charged until you authorize the quote we will email you).  AFTER YOU HAVE PLACED THE ORDER BE SURE TO EMAIL US with your order number and we will email you.  Please keep in mind it is expensive to ship overnight and 2 Day Air.  
Crested items cannot be shipped the same day. 

TERMS OF SERVICE

 

The use of services from HERO GEAR, [hereafter referred to as "Provider"] constitutes agreement to these terms and policies.  All products and services received from Provider may only be used for lawful purposes. The laws of the State of  Nevada and the United States of America apply. The customer agrees to indemnify and hold harmless Provider from any claims resulting from the use of our products or services.  Provider reserves the right to refuse service to anyone. 

PRIVACY POLICY

The information received by Provider will be kept confidential. Your information will never be given or sold to a third party.

 

 

Hero Gear LLC

For questions regarding shipping and processing visit our SHIPPING AND CUSTOMER SERVICE page.

For questions regarding online orders and our products, please contact us at
  Email: info@herogear.com

BUSINESS DAYS: Monday to Thursday,  10:00 am - 5:00 pm PST

For squadron fundraising, please click here.

This page last updated 3/30/2017
Copyright 2000 ~ 2017 Hero Gear LLC